Your Jewelry Repair Questions Answered!

Serengeti West Fine Jewelers has been in business for 34 years. In that time, we’ve received a lot of questions. Some of these jewelry repair questions come up again and again, so we’d like to take some time to share the answers with you.

Jewelry Repair Questions

Why is my white gold ring turning yellow?

There’s no such thing as naturally occurring white gold. In fact, all white gold begins as yellow gold. The white appearance is created by adding alloys (other metals) and dipping in a rhodium solution. Because newer blends of white gold are more advanced, these pieces may not need as much refreshing as their older counterparts. If your white gold jewelry seems to be “warming” or appearing less brilliant white, we can help! A small rhodium plating will do the trick and have your piece of jewelry looking like new in no time.

Can you size my ring?

The short answer is yes, we can size your ring. While there are some exceptions to the rule, we provide this service hundreds of times each year. Some things to know: we’ll want to size your finger. If you’re swollen or your finger has been irritated, we may want to measure a few times before settling on your final size. Also, we’ll want to give you an accurate quote as many qualities may impact the price. An example of these may be the metal it is made out of (platinum, 14 karat gold, 18 karat gold, sterling silver), how many stones it has, if it is an infinity ring, and more. Because each ring is unique we must see it in person in order to properly quote the repair.

A stone fell out of my engagement ring! Can you help?

Before you panic, know that this is something we encounter frequently. Because of the small nature of today’s micro pave rings, it’s not uncommon to have very small stones fall out from time to time. It is relatively inexpensive to repair this, so stop in and talk with one of our associates to learn more and get a customized estimate. We are able to use loose diamonds to perfectly match your existing stones. Also, know that professional ring cleanings are free and allow us to spot any issues with your stones or jewelry before they become a problem.

Jewelry Repair Questions Answered: How Long Will my Repair Take?

It should be noted that (like most in the jewelry business) we do not offer on-the-spot repair. Because jewelry is a precise art, we need to have proper time to address any issues and ensure quality work. On average, our repairs take seven to 10 days. It should be noted that some things can impact this schedule. Custom work, complicated jobs, or holiday schedules can cause this time to vary. Additionally, delayed acceptance of an estimate after it has been delivered can cause the process to slow down as well. Feel free to visit us in person at 951 Monterey Street, San Luis Obispo to find out about your specific jewelry repair and ask any questions you may have!